Privacy Policy

1. Who we are

DeskSprite is a desktop pet application for Windows and macOS, together with the pet-shop website you are browsing. DeskSprite is developed and operated by an individual developer; in this policy, "DeskSprite", "we" and "us" refer to that developer and the application and website they operate.

2. Information we collect

• Account information — your email address, used to create your account and to sign you in. We do not require a real name, phone number or address.
• Order and payment records — order number, product, amount, status and the payment-provider reference for purchases made on this website. Payments are processed by third-party payment providers; we never receive or store your full card number or payment credentials.
• AI customization submissions — photos and text descriptions you upload to the AI customization feature, which are used to generate your custom pet.
• Feedback content — the message you submit through the Feedback page. Submissions may be anonymous; if you are signed in, we can see your account email.

The desktop application itself keeps your settings, animation assets and rules in a local configuration file on your computer. Your local pet configuration and media files are not uploaded to our servers. The application keeps its own diagnostic logs locally; they are only sent to us if you choose to share them with us (for example, when asking for support).

3. How we use information

• To create and maintain your account, and to let you sign in on the website and in the app.
• To process orders and memberships, to record your entitlements (purchased pets, membership status, AI customization quota), and to handle refunds.
• To generate the custom pet you requested in the AI customization feature.
• To answer your feedback and support requests.
• To protect the service against fraud and abuse, and to comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. How we share information

We only share the minimum data necessary with these categories of providers:

• Payment providers — they process your payment and refund. We only receive the payment result and a reference number.
• AI generation providers — your customization submissions are forwarded to generate your pet.
• Infrastructure providers — hosting and storage services that keep this website and its API running.

We may also disclose information where required by law, or to protect the rights and safety of our users and the service.

5. Data retention and security

Account, order and entitlement records are kept for as long as your account is active, so that your purchases remain available. AI customization submissions are kept only as long as needed to generate and deliver your custom pet. You can request deletion at any time (see section 7).

We use encrypted connections (HTTPS) for all traffic between the app, this website and our servers, and personal data is accessible only to the developer who operates the service.

6. Cookies and tracking

This website is a mostly static shop and documentation site. We do not run advertising or cross-site tracking. Only purely functional storage (for example, keeping you signed in) is used.

7. Your rights and choices

• Access and correction — you can see your account, orders and pets on the Account page, and change your email there.
• Deletion — you can request deletion of your account and personal data by contacting us. This also removes your entitlements, so it cannot be undone.
• Membership control — you can cancel subscription auto-renewal at any time from the client ("Account → My membership → Manage subscription"), without contacting us.

8. Children's privacy

DeskSprite is not directed at children under 13 (or the equivalent minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this policy as the service evolves. Material changes will be announced on this page with a new effective date. Continued use of the service after a change takes effect means you accept the updated policy.

10. Contact us